Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We are an independent review and guide site, not a casino. We cannot access your casino account, release a withdrawal or settle a dispute with an operator.

Who you are contacting

Non Gamstop Casinos publishes research-based guides and reviews about gambling sites not on GamStop, for adults aged 18 and over. Our team reviews published information about casinos, bonuses, payments and terms. We do not run any of the casinos we cover, and we have no access to their customer records.

The publisher may earn commission if you use a link to a listed casino. Commercial relationships do not decide how casinos are ranked, and a message from a casino or partner cannot buy a higher position.

How to send us a message

Use the contact route shown in the site menu or footer of flexiblehealth.net. We have not published a separate email address or phone number in this copy, so please use only the contact details shown on the site itself. We will never ask for your casino password, card details or full identity documents.

A short, specific message gets the quickest answer. It helps to include:

1. The page address or the name of the casino you are writing about.
2. What you read, and what you think is wrong or unclear.
3. The date you saw it, because bonus terms change often.
4. Any public source that supports your point, such as the casino's own terms page.

We do not promise a fixed reply time. We aim to answer genuine enquiries, but busy periods can mean a wait.

What we can help with

• Corrections: an out-of-date bonus, a wrong wagering figure, a changed payment method or a broken link. Our facts were last checked on 1 October 2026, and casino advertising can change after that.
• Questions about our guides: how we explain wagering requirements, withdrawal limits, KYC checks or the difference between UK-licensed and overseas-licensed sites.
• Feedback and topic suggestions: things you wish a guide covered. See our list of trusted non GamStop casinos for UK readers for what we currently cover.
• Partnership and editorial enquiries: please say who you represent and what you propose. Any relationship stays separate from our rankings.
• Your experience with a listed casino: we read these. We cannot verify them or act as a go-between, but they can prompt us to re-check a listing.

What we cannot do

We are not able to:

• Recover a withdrawal, reverse a deposit or reopen a closed account.
• Judge a bonus dispute between you and a casino.
• Remove you from, or add you to, GAMSTOP.
• Guarantee that any casino will pay out, or that a listed offer is still live.

Offers such as the welcome packages shown on this site are casino advertising. Always read the current terms on the casino's own site, including wagering requirements, maximum bet limits, expiry dates and cashout caps, before depositing.

If you have a problem with a casino

Work through these steps first, as they are usually the fastest route:

1. Contact the casino's customer support in writing, such as by email or live chat transcript, and keep copies.
2. Use the casino's formal complaints procedure if the first reply does not solve it. Check its terms for the process and any time limits.
3. If the casino names an alternative dispute resolution body or licensing authority, you can escalate there. Check that the licence it quotes is genuine on the regulator's own website.
4. Keep records of your deposits, bonus terms as they were when you accepted them, verification requests and all correspondence.

Be aware that casinos not on GamStop usually hold overseas licences. They are generally outside the UK Gambling Commission's remit and its complaints routes, so UK consumer protections may be weaker or harder to use.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, please speak to someone before you write to us. GamCare runs the National Gambling Helpline on 0808 8020 133, and its support is free and confidential. You can also self-exclude through GAMSTOP, set deposit and loss limits with operators, or use gambling blocking software. If you chose GAMSTOP to protect yourself, think carefully about whether signing up to a site outside it is in your interest.

Gambling is not a way to earn income or solve financial problems. Only stake money you can afford to lose.

Your privacy when you write to us

Only share what is needed to answer your question. Please do not send bank details, passwords or copies of ID. We use your message to respond and, where relevant, to correct our content.